Privacy Policy

Ethnomet App Privacy Policy

Last Updated: May 31, 2025

Dear users:

We know the importance of privacy to you and will do our best to protect your privacy. Please read, understand and agree to this “Privacy Policy” (referred to as the “Policy” hereafter) before submitting personal or private data to our Ethnomet App.

The purpose of this policy is to help you understand the following:

How we use your personal data
How we use Cookie and similar technology
How we disclose your personal data
How to access or modify your personal data
How we protect your personal data
How we handle children’s personal data
Our third-party providers and their services
How your personal data is transferred globally
How long is your data is retained?
How to request data deletion and legal retention compliance.
How this policy may be updated
How to contact us

This policy explains how Ethnomet handles your personal and private data, and affirms Ethnomet’s commitment to protecting privacy. We recommend that you read this policy to fully understand the privacy policy of Ethnomet specific products or services.

Note: Service functionality may vary due to system versions. Some of the following services may not be supported on certain models. Please check your settings for details. Only rules relating to the services made available to you, such as information collection and use, will apply.

1.How we use your personal data

Personal data refers to information that can be used to determine personal identity when used alone or in combination with other information. Such data will be collected when you use Ethnomet products or services, including gender, date of birth, address, account number, photo, and the location and date of access to the product or service. Ethnomet will only collect and use your personal data for the purposes described in this policy.

The following examples illustrate the personal data we may collect and how we use such data:

1.1 The personal data we collect

About your data: We may collect and use account, nickname, time zone, language and region data.

Personal information: During the onboarding process with Ethnomet, we need you to provide date of birth, height, weight, and gender data. This will help to determine health scores.

Device recording data: When you use Ethnomet to synchronize device data, we will record personal data, including but not limited to sleep, exercise, steps, estimated calories.

Connect with Wearable devices, Google Fit or Health Kit：

If you choose to connect a wearable device or health app, in order to calculate the activity consumption, sleep and health metric charts, we will receive and send your exercise and health data from wearable devices, Apple’s Health Kit or Google Fit with your authorization. At the same time, the exercise, sleep and health data generated in the “Ethnomet” App can be synchronized with Google Fit or Apple’s Health Kit. Any information obtained through the use of Google Fit, Health Kit, and wearable devices such as steps and calorie data, sleep and health data will not be shared to any third party without your consent. We will not use personal and health data for marketing, advertising and similar services. Health and personal information may be shared with Health Care Providers if you choose to use and or schedule in person or virtual health services and or AI health services accessed through Ethnomet website and app services.

Health Data: Ethnomet may collect health-related data including but not limited to heart rate, blood pressure, blood oxygen levels, and other biometric indicators from connected wearable devices. Additionally, Ethnomet may collect manually entered health data such as symptoms, medical history, medications, and lifestyle information. This data is collected only with your explicit permission and is used solely for the purpose of providing personalized health services.

Clinical Data: Ethnomet may also collect clinical data entered by healthcare providers during telemedicine appointments. This may include notes on symptoms, physical examination findings, clinical observations, diagnoses and diagnostic impressions, treatment plans and recommendations, follow-up instructions and care coordination notes. This information is collected only when you engage with healthcare services through the Ethnomet platform and is used solely for the purpose of delivering and coordinating your care.

Mobile phone information: When you use Ethnomet, we need to obtain your mobile phone operating system version and mobile phone brand model.

Phone number: When you register an Ethnomet account, you may need to provide your phone number.

Email address: When you register an Ethnomet account, you may need to provide your email address.

Network usage data: We may collect network types, network signals, etc. related to specific functions of Ethnomet.

Location data: When you use location-based program services or features, we may collect your location data.

Log information: When you browse the Ethnomet server, our server will automatically record data points including but not limited to: IP address, browser type, browser language, reference source page, operating system, timestamp and clickstream data.

Device information: When you use Ethnomet to connect to a hardware device, data (non-personal data) including but not limited to the unique identifier, version and approximate geographic location of the device will be sent to the server. The above-mentioned data collection may also apply to your system or software update, restoration of original factory settings, etc.

Unsolicited information: When you use the feedback function, you may need to provide us with feedback information and contact details (including email and phone number), so that we can resolve your problem and provide better service.

1.2 How we use personal data

The purpose of collecting personal data is to provide you with services and/or products, and we also comply with applicable laws and regulations. You hereby agree to the company’s processing and disclosure of personal data to affiliated companies (communication, social media, technology, health care providers and cloud services) and third-party service providers (see definitions below) for the purposes described in this privacy policy.

Ethnomet uses your health data to:

– Provide personalized health assessments and recommendations.

– Facilitate communication and data sharing with healthcare providers, only with your informed consent.

– Support virtual and in-person healthcare services offered through the Ethnomet platform.

Clinical data collected from healthcare providers is used to:

– Support continuity of care and ensure accurate health records.

– Facilitate communication between you and your healthcare team.

– Provide personalized treatment recommendations and follow-up care.

– Maintain a secure and comprehensive health record within the Ethnomet platform.

We do not use your health data for marketing or advertising purposes.

This data is never shared without your informed consent, except as required by law or for public health purposes in a de-identified format.

We many use personal data for the following purposes:

Registering an APP account: The personal information collected through the APP will be used to create a personal account and user data page.

Provide Ethnomet service: The device data and related data will be shown to the user.

Determine if the phone is supported: The phone information will be used to determine whether your phone can use Ethnomet.

Provide network-related services: We will use network types, network signals, etc. to prompt users to download updated versions in different network environments.

Optimize service: We will use recorded data to improve service quality.

Provide device management: This type of data provides management of bound devices.

Improve software stability: Collect fault records for analyzing software quality, so as to provide better services.

Send notifications: Send you notifications of health alerts, operating system or application updates and installations.

Health alerts and Content: Provide you with personalized user experience and personalized content, and alerts if your vitals signs are outside of normal ranges.

Conduct internal audits, data analysis and research to improve our products and services.

Improve customer communications and ensure that customers are provided with safe and high-quality services.

Troubleshoot errors if you choose to send us the details of the error.

Synchronize, share and store the data you upload or download and the data required to perform the upload and download.

1.3 Location-based services

When accessing certain location-based services (such as performing bluetooth devices searches), we will collect, use, and process your device’s accurate or fuzzy location. We need this location information to provide the above services. We will collect your device’s device type, model, and real-time location data (obtained via GPS, WLAN, and service provider’s network ID). Our purpose in collecting location data is to provide and improve location-based products and services. We will ask you for which applications you want to enable location-based services. You can choose to turn off location-based services on your device and refuse to share your location data. For details on how to disable location-based services, please contact your network operator.

1.4 Collection and use of non-identifying data

Non-identifying data refers to data that cannot be used to determine an individual’s identity. For example, we will collect aggregated statistics, such as visits. Our purpose of collecting this data is to understand how users use their products and services. In this way, we can improve our services and better meet customer needs. We may at our own discretion collect, use, process, transfer or disclose non-identifying data for other purposes.

Create your account: Your mobile phone number, personal information and other information will be used to create your account and enable use of related services.

Feedback: We may get in touch with you through the phone number you provided when using the feedback function for the purposes of user surveys and follow-up visits.

1.5 Allowing Device Permissions

When providing the Services, Ethnomet may request some of your device permissions. The followings are the permissions we may request and their corresponding function descriptions and purposes.

(1) Bluetooth Permissions: To connect and bind your smart wearable device and support functions such as message synchronization.

(2) Location Permissions: To provide location-based services, e.g. for recording and displaying data regarding the closest health services.

(3) Fitness, Sleep and Health Data Permissions: To provide functions such as step counting and presenting, sleep data charts, and health data charts; You have the option to authorize the permission if you want to synchronize data to Health Kit, Google Fit or other wearable data.

You may set the above permissions by going to System settings – Applications and Permissions – Manage Permissions”.

2. How we use Cookie and similar technology

2.1 Cookie

To ensure the proper functioning of our website, we sometimes store small data files called cookies on mobile devices. Cookie is a plain text file stored on a computer or mobile device by a web server. The content of Cookie can only be retrieved or read by the server that creates it. Each Cookie is unique to your mobile application. Cookie usually contains identifiers, site names, and some numbers and characters. We can store user preference data with Cookie.

Most Internet service providers enable Cookie to improve user experience. With Cookie, it is possible to remember the user’s single visit (using session Cookie) or multiple visits (using permanent Cookie). With Cookie, settings such as the language of the mobile device, personal data and other data can be saved. This means that users do not need to reconfigure user preferences every time they visit. If a mobile device does not use Cookie, every time a user turns on the mobile device, the mobile device will treat it as a new visitor. For example, if you have logged in to a mobile device, the device will not recognize you when you log in again, and you will be logged out again.

We will not use Cookie for any purpose other than those described in this policy.

3. How we disclose your personal data

We will not sell your personal data to third parties. However, we will disclose your personal data in the following situations:

3.1 Disclosure with explicit consent:

After obtaining your explicit consent, we will share your personal data with other parties.

3.2 Disclosure to authorized partners (referred as “Our partners” hereafter):

Some of our services are provided by our partners. We may share some of your personal data with our partners to provide health services and an improved user experience. For example, when you book a telemedicine appointment online, we will share your personal data with healthcare providers to provide services. We will only process your personal data for specific, clear and lawful purposes, and only disclose the data necessary to provide the service. Our partners have no right to use the shared personal data for any other purpose.

3.3 Disclosure based on law or reasonable basis:

We may disclose your personal data when required by law, legal procedures, litigation, or public and government authorities.

4. How to access or modify your personal data

According to our terms and conditions, you can manage your personal data, such as your account information, at any time. You should ensure that all personal data submitted is accurate. We will try our best to maintain the accuracy and completeness of personal data and update these data in a timely manner.

You have the right to access your personal and health data. Ethnomet is committed to ensuring that all users have access to their personal health records, regardless of their subscription status. You have the right to view your personal health information at any time.

Subscription Services:
While Ethnomet offers subscription-based services that provide enhanced features and benefits, access to your basic personal health records will always be available free of charge. Subscription services may include:

Enhanced analytics and visualizations
AI-powered health insights
Access to telemedicine and a directory of healthcare professionals
The ability to connect wearable and remote health devices
Alerts and recommendations based on your health and wearable information
You also have the right to delete or modify any personal information we hold about you subject to legal compliance requirements. You can request to have your personal information modified by emailing support@ethnomet.zendesk.com.

Refer to10- How to request data deletion and legal retention compliance for more information on deleting data.
How we protect your personal data

We value the security of personal data. We adopt industry standard practices to protect your personal data and prevent unauthorized access, disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal data. For example, we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we will conduct security and privacy protection training courses to strengthen employees’ awareness of the importance of protecting personal data.

We will take all reasonable and feasible measures to ensure that irrelevant personal data is not collected. We will only retain your personal data for the period required to achieve the purpose stated in the policy, unless it is necessary to extend the retention period or is permitted by law. We will do our best to protect your personal data, but please note that no security measures can be impeccable.

5. How we protect your personal data

6. How we handle children’s personal data

Our products and services are designed for adults and can be used by parents or guardians to manage their child’s health. Without the consent of their parents or guardians, children may not create their own user accounts. For the collection of children’s personal data with parental consent, we will only use or disclose this data when permitted by law, the parent or guardian’s explicit consent, or is necessary to protect the child. Although local laws and customs define children differently, we treat anyone under 13 years old as a child.

If we find that we have collected children’s personal data without first obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.

7. Our third-party providers and their services

We have no control over the privacy and data security policies of third-parties, and third-parties are not bound by this policy. Please refer to the privacy policies of these third-parties prior to submitting your personal information to a third-party.

Our cooperation with third-party software development kit (SDK) providers

In order to enable functionality, incorporation of some functional SDKs may be required. In such an event, please be aware that we will neither collect your personal information nor request any sensitive permissions.

Name: Tencent Bugly SDK

Purpose of use: Uploading app crash reports and device logs for developers to analyze the crash issues and causes

Types of personal data collected: app crash reports and ANR logs

8. How your personal data is transferred globally

We provide products and services through resources and servers all over the world. This means that your personal data may be transferred to other jurisdictions outside the country/region where you use the product or service, or be accessed from these jurisdictions. Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your data is adequately and equally protected as required by all applicable laws and regulations.

9. How long your is your data is retained?

We retain your personal and health data, only for as long as necessary to provide you with our services and to comply with legal obligations. Data from wearable devices and remote monitoring devices will be deleted or anonymized within 90 days while using the app or within 30 days of account deletion or upon your request. In compliance with legal requirements, Ethnomet retains medical records for specified periods. For example, medical laboratory records and laboratory test records must be retained for up to 30 years in Nigeria. Unless otherwise required by law, your data will be deleted or anonymized within 30 days of account deletion or upon your request.

10. How to request data deletion and legal retention compliance.

10.1 Requesting Data Deletion:

You may request deletion of your personal data or your account at any time by contacting us at support@ethnomet.zendesk.com. Upon receiving your request, we will delete your data from our systems within 30 days, unless retention is required by law (e.g., for medical or regulatory compliance).

While we strive to honor your data deletion requests, certain data must be retained to comply with legal obligations. Here’s how we manage deletion requests:

10.2 Data Deletion from remote monitoring devices:

Within 30 days of receiving a data deletion request, we will delete all data collected from remote monitoring devices such as wearable devices.

10.3 Conditional Deletion of Personal Data:

When you request deletion of your data, we will anonymize or de-identify your personal information, removing all personally identifiable details while retaining clinical data necessary for legal compliance. Full deletion of certain records may not be possible due to legal mandates.

10.4 Data Segmentation and Access Control:

Your data is logically segmented, allowing us to remove or mask personal identifiers while retaining necessary clinical data. Access to retained data is restricted to authorized personnel only.

10.5 Retention Policies and Legal Holds:

We implement tiered retention policies, where active data is retained for operational use and archived data is retained for legal compliance. Legal holds may override deletion requests if the data is needed for litigation or regulatory review.

11. How this policy may be updated.

We reserve the right to update or modify this policy from time to time. We will send you a notification of changes through version updates.

12. How to contact us

If you have any questions, comments or suggestions, please send them to us by email.

Important note: In view of local laws and language differences, the local language version of Ethnomet “Privacy Policy” may be different from this version. If there are any discrepancies, please refer to the local language version.

Last updated: May 2025.

Developer’s Name: Ethnomet Inc. (Above referred to as “we”)

Developer’s Address: 301 Ontario Avenue Saskatoon, SK Canada S7K 1S3

Support Email: support@ethnomet.zendesk.com

Phone number: 08076497625